Safegold strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. We aim to minimize instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. However, we recognise that there are times when our product or service has not been up to the mark. If you’re disappointed, then at some point in time we’ve not done a great enough job.
Regardless of the reason behind the customer complaint, our customers have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by Safegold. They can give their complaint/ feedback in writing, email, or on Safegold.com.
If a customer’s dilemma is not resolved within the given time or if they are not satisfied with the solution provided by Safegold, they can approach our tiered redressal system with their complaint or other legal avenues available for grievance redressal.
At Safegold, the users’ experience is what we deliberate and focus on. This is why we listen and take the time to know our users and take their concerns seriously. Going skin-deep to analyze and scrutinize, how you would feel from the time you step-in to Safegold.com till the time you’re done, helps us evolve and enhance our services. If a user has found our experience simple and incredible we know we are doing something worthy. However, when a user is concerned or has complaints we do everything we can to fix it and make it right.
Our staff undergoes regular training to ensure that consumers queries and grievances are handled properly. They are encouraged to work in a manner which helps us in building the consumer trust and confidence. This reflects in both the operations as well as the customer communications. Top reasons behind the consumer queries are analysed and worked upon in a way which aims at removal of these reasons from the root. This helps in improving the overall quality of the service levels gradually.
Level 1 - You can call us at +91 888 1000 800 to discuss any unresolved issues. If you are not satisfied with our response, please ask to speak with customer service supervisor and you will be transferred immediately or receive a call back within 1 working day.
Level 2 - You can reach us by sending an email to firstname.lastname@example.org. A ticket number will be issued to you at the time of logging your complaint. We will aim to respond to queries or complaints within 2 working days.
Level 3 - In case the issue remains unresolved, you can write to our grievance officer, email@example.com, mentioning the specific ticket number allotted to you at the time of the original complaint.
Level 4 - For unresolved matters, you can further escalate the complaint/ issue to our Security Trustee at the following address:
Mr. Subrat Udgata
IDBI Trusteeship Services Limited
Ground Floor, Asian Building
17, R Kamani Rd
Ballard Estate, Fortescue
Mumbai - 400001