How it Works
How it Works
Frequently Asked Questions
Can I select any jewellery that I want?
You can select the jewellery of your choosing. However, you can only utilise your SafeGold balance against the gold component in the chosen jewellery item. All making charges, precious and synthetic stones are excluded from the remit of this offer. Your SafeGold balance cannot be utilised against the purchase of gold coins at CaratLane.
How can I locate a CaratLane store near me?
You can find a list of CaratLane stores at this link: https://www.safegold.com/jewellery-partner/caratlane/stores
How does the 'gram for gram' offer work?
The gram for gram offer means that you will get the full value of your 24K SafeGold balance, converted to the equivalent without any amount deducted for “wastage” by CaratLane. The corresponding calculations for conversion from your 24 karat SafeGold.
How do I deal with refunds and returns?
CaratLane products purchased through SafeGold are not eligible for a 30-Day Money Back or BuyBack from CaratLane, only Lifetime Exchange applies. Hence, you can opt to exchange the product that has been bought for another CaratLane product.
CaratLane Terms & Conditions
- The transaction shall only be initiated upon the express instruction of the customer to CaratLane through its online, call centre or retail executive.
- Your SafeGold balance can be utilised towards the gold weight in the jewellery item selected by you, but cannot be utilised towards making charges or other costs such as synthetic or precious stones, etc.
- Cash on Delivery is not applicable.