The corresponding calculations for conversion from your 24 karat SafeGold balance to 22, 18 or other karat equivalent jewellery at CaratLane are as follows:

Conversion Formula :

Conversion Formula = Safegold Balance * (Gold Purity Percentage of 24 KT 995 Gold / Gold Purity Percentage of 22/ 18/14 KT Gold)

If a customer’s SafeGold balance is 5 grams, and if the customer wishes to convert the balance for 18KT jewellery, then the conversion would be as follows :

Safegold Balance of 5 gm 24KT in 18KT equivalent = 5 * (99.5%/75.0%)
= 5 * 1.3267
= 6.633 gms

Therefore, for 5 gm of 99.5% Purity, the SafeGold balance after conversion corresponds to 6.633 gm of 75% (18KT) purity.

• Products purchased through SafeGold are not eligible for a 30-Day Money Back or BuyBack policies from CaratLane. Only Lifetime Exchange applies.
• In case the exchange value is higher than the value of the old product, you will have to pay the difference.
• The prevailing market value will be determined by CaratLane. This feature is not available for international orders (orders that will be shipped abroad from India).
• You are requested to place a call / visit any nearby store for placing return / exchange / refund request.
• All other returns shall be as per the normal process.

Can I select any jewellery that I want?

You can select the jewellery of your choosing. However, you can only utilise your SafeGold balance against the gold component in the chosen jewellery item. All making charges, precious and synthetic stones are excluded from the remit of this offer. In case you wish to purchase multiple products using Safe Gold balance, each product must be ordered using a separate transaction.

How can I locate a CaratLane store near me?

You can find a list of CaratLane stores at this link: https://www.caratlane.com/stores.

How does the 'gram for gram' offer work?

The gram for gram offer means that you will get the full value of your 24K SafeGold balance, converted to the equivalent without any amount deducted for “wastage” by CaratLane.

The corresponding calculations for conversion from your 24 karat SafeGold balance to 22, 18 or other karat equivalent jewellery at CaratLane are as follows:

Conversion Formula :

Conversion Formula = Safegold Balance * (Gold Purity Percentage of 24 KT 995 Gold / Gold Purity Percentage of 22/ 18/14 KT Gold)

If a customer’s SafeGold balance is 5 grams, and if the customer wishes to convert the balance for 18KT jewellery, then the conversion would be as follows :

Therefore, for 5 gm of 99.5% Purity, the SafeGold balance after conversion corresponds to 6.633 gm of 75% (18KT) purity.

How do I deal with refunds and returns?

• CaratLane products purchased through SafeGold are not eligible for a 30-Day Money Back or BuyBack from CaratLane, only Lifetime Exchange applies. Hence, you can opt to exchange the product that has been bought for another CaratLane product.
• In case the exchange value is higher than the value of the old product, you will have to pay the difference.
• The prevailing market value [for exchange of jewellery] will be determined by CaratLane. This feature is not available for international orders (orders that will be shipped abroad from India).
• You are requested to place a call/visit any nearby store for placing return/exchange/refund request.
• Gold Weight Difference for all Safe Gold payment orders shall be processed & considered as Offline Mode, where CaratLane shall refund the difference in NEFT to customer bank account details.
• All other returns shall be as per the normal process.
• CaratLane reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.